Privacy Policy

Last updated 31 August 2026.

Our approach

DigiCode is a small business. Under the Privacy Act 1988 (Cth), businesses with an annual turnover of $3 million or less are generally exempt from most obligations under the Australian Privacy Principles (APPs) set by the Office of the Australian Information Commissioner (OAIC). That exemption likely applies to us — but we've chosen to align our practices with the APPs anyway. How we handle your information should be something you can trust, not something we're legally forced into.

What we collect

When you fill out a request form on this site, you can optionally provide your name, email address, Discord username, mobile number, and details about your project. Every one of those fields is optional — you choose what to share, and you can leave any of it blank.

We don't collect sensitive information (health, financial, or government ID details) through this site, and we'd ask that you not include any in the free-text fields either.

How we collect it

Our request forms don't submit to a server. When you click "Checkout" or "Confirm & Send Order," your browser opens a pre-filled email in your own email app, addressed to developerteam@digi-code.com.au. You choose whether to actually send it. We only ever see what you send us — the same as any other email.

Your shopping cart

If you add a build or a management plan to your cart, that selection is saved using your browser's local storage — a small amount of data kept on your own device. It is never transmitted to us, or to anyone else, unless and until you click a checkout button that opens an email. Clearing your browser data, or clicking "Clear cart," removes it completely.

How we use your information

We use whatever you send us for one purpose: to understand your project and get back to you about it. We don't use it for advertising, we don't build a profile of you, and we don't sell or share it with data brokers.

Where your information goes

Request-form details go nowhere unless you send them — those still open an email in your own email app, and the only copy is the one that lands in our inbox.

Two things do reach a server we run: the visit counts described under Cookies & tracking, and anything you type into the live chat window if you choose to use it. Both are stored in our database, hosted by Supabase. Only our own team can read them.

Our contact list (email only)

If you ever choose to sign up to hear from us in the future — for example, a mailing list — we will only ever store your email address for that purpose. We don't store your name, phone number, project details, or anything else alongside it unless you separately email it to us. We will never sell, rent, or share your email address with anyone else.

Cookies & tracking

We don't use cookies, advertising pixels, or any third-party analytics service. There is no Google Analytics on this site, and nothing here follows you to other websites.

We do count visits, using a small script we wrote ourselves that reports to our own database. For each page view it records the page path, the website that linked you here (the domain only — never the search terms or the full address), how long the page took to load, and a random ID.

That random ID is generated by your browser the first time you arrive and kept in your browser's own local storage. It is a string of random characters. It is not derived from anything about you, it is not shared with anyone, and it is meaningless on any other website. It exists so we can tell one visit from ten visits.

We deliberately do not record your IP address, your browser or device details, your location, or anything you type. We cannot identify you from this data and we do not try to.

If you'd rather not be counted: clearing your browser data removes the ID, and turning on your browser's "Do Not Track" setting stops the script running at all. You can also open your browser console on any page of this site and run localStorage.setItem('digicodeNoStats','1') to opt out permanently on that device. None of these affect how the site works.

Future payments (Stripe)

When online payment goes live, card and payment details will be handled directly by Stripe, a third-party payment processor, and will never be stored, seen, or handled by us. Stripe's own privacy policy will apply to that part of the process.

Security

Because we don't store your personal information on any server, there's no database for anyone to breach. The information you send us lives in our email inbox, protected the same way you'd protect your own email account.

Accessing, correcting, or deleting your information

If you've previously emailed us and want to know what we hold, have it corrected, or ask us to delete it, just email developerteam@digi-code.com.au and we'll action your request as quickly as we can.

Complaints

If you're unhappy with how we've handled your information, tell us first at developerteam@digi-code.com.au — we'll do our best to make it right. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as the site and our services grow. The date at the top will always reflect the latest version.

Contact us

Questions about this policy? Email developerteam@digi-code.com.au.