Terms & Conditions

Last updated 24 August 2026.

1. Acceptance of these terms

By submitting a request, adding a build or management plan to your cart, or completing a purchase through this website, you agree to these Terms & Conditions. If you don't agree to them, please don't proceed with a purchase — contact us first and we'll sort it out.

2. What we sell

We offer two different kinds of purchase, and they work differently:

• Website Builds (Basic, Common, Ultimate) — a one-time payment to design and build a website to an agreed scope.
• Website Management subscriptions (Silver, Gold, Platinum) — an ongoing, recurring plan covering updates, support, and (depending on tier) domain management, hosting, and other services.

These sections below are split by purchase type because the rules — especially around refunds — are genuinely different for each.

3. Website Build purchases (one-time)

A build purchase covers the design and development of a website based on the tier you select and the project details you provide us before work begins. The agreed scope (pages, features, style direction) is what we build to. Anything beyond that scope — extra pages, major redesigns after approval, functionality not discussed upfront — is treated as additional work and may incur an additional cost, agreed with you before we start it.

4. Website Management subscriptions (recurring)

Management subscriptions bill on the cycle you choose (monthly or weekly) and cover the services listed for your tier at the time of purchase. You can cancel a subscription at any time, effective from your next billing period — cancelling doesn't refund the period you're currently in, because that period's work and any associated costs (see below) have already started.

Subscriptions are non-refundable once a billing period has begun. This is the ongoing service we're actively resourced and paid to deliver — developer time, monitoring, and (where applicable) domain and hosting costs are committed for that period regardless of how much of it you use.

5. Domain management

Where your plan includes domain management, we register or manage your domain on your behalf. This carries a real, ongoing cost to us (registrar and infrastructure fees) whether or not you're actively using the service — this is why domain management is only available as part of a subscription, not a one-time fee.

If you cancel a subscription that includes domain management, we'll give you 14 days' notice to transfer the domain into an account you control. We're not responsible for a domain lapsing after that notice period if no action is taken. We'll always make a domain available for transfer on reasonable request, subject to any outstanding fees owed.

6. Our 30-day Build guarantee

This applies only to one-time Build purchases — not to subscriptions, which are covered by section 4 above. It's a deliberately narrow, goodwill guarantee on top of your existing legal rights (see section 13), not a general "change of mind" policy.

You may be eligible for a refund of your build fee if, within 30 days of delivery, your website is genuinely non-functional — for example, it doesn't load, key pages are broken, or core functionality we explicitly agreed to in writing before the build began simply doesn't work.

This guarantee does not cover:

• Change of mind, or dissatisfaction with design choices you approved during the build.
• Problems caused by content, images, or text you supplied.
• Outages or issues caused by third-party hosting or domain providers outside our control (once outside a management subscription).
• Business outcomes such as traffic, leads, sales, or search engine rankings. These depend on factors we don't control — your marketing, your content, market conditions, and how platforms like Google rank sites — so we don't guarantee them, and a shortfall in these isn't grounds for a refund under this guarantee.
• Changes made to the site after delivery by you or anyone else, if you have separate editing access.

To claim under this guarantee, email developerteam@digi-code.com.au within 30 days of delivery describing the fault. We'll have a reasonable opportunity (up to 14 days) to fix it. If the core functionality we agreed to still doesn't work after that, we'll refund the build fee, excluding any third-party costs already incurred on your behalf (such as domain registration).

7. Client responsibilities

• Provide accurate contact and project information.
• Respond to requests for feedback or approval in a reasonable time — delays on your end may delay your project's timeline.
• Only supply content, images, or assets you're legally entitled to use.
• Keep your payment details current for active subscriptions.

8. Our responsibilities

• Deliver the agreed scope of work with reasonable care and skill.
• Keep you updated on project progress through the client portal (once available) or the contact method you've provided.
• Handle your information in line with our Privacy Policy.

9. How we'll contact you

By purchasing or submitting a request, you acknowledge and agree that we may contact you using the details you've given us, on this basis:

• Primarily through the client portal, once it's available to you.
• By email, mobile, or another contact method — only if we're unable to reach you through the portal, or if you've separately given us that contact method to use.

We won't use your contact details for unrelated marketing without asking you separately first. See our Privacy Policy for the full detail on how your information is stored and used.

10. Ownership of your website

Once a build is paid in full, you own the final delivered design and code for your own use. We may showcase completed work in our own portfolio unless you ask us in writing not to. Any third-party assets used in your build (fonts, stock imagery, plugins) remain subject to their own separate licence terms.

11. Limitation of liability

To the extent the law allows, our liability for any claim arising from a purchase is limited to the amount you paid for that specific service. Nothing in this section excludes any liability that can't lawfully be excluded — including your rights under the Australian Consumer Law, described below.

12. Your consumer guarantees (Australia)

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law, or any other law that can't lawfully be excluded. Where our services fail to meet a consumer guarantee — for example, if they weren't provided with reasonable care and skill, or aren't fit for the purpose we agreed — you may be entitled to a repair, re-supply of the service, or a refund, independent of and in addition to the guarantee described in section 6.

13. Changes to these terms

We may update these Terms as our services change. The version that applies to your purchase is the one current at the time you paid.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and DigiCode submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.

15. Contact us

Questions about these terms, or a purchase? Email developerteam@digi-code.com.au.